Why Customer Service Matters When Selling Products Online

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Customer Service Matters When Selling Products Online

 

Your e-commerce website is your business. It’s your place, your store, and the home base for your customers. Therefore, it makes a lot of sense that you put an enormous amount of time and energy into making it the best that you possibly can. Your plugins all work, you catalog looks excellent, and it’s all set up to work for you in all the ways that you hoped it would. That’s not the entire process, though. Your website may handle all of your transactions, and you might even have a distributor that sends your products and services to the customers for you, but there’s still more that you need to maintain. Customer service still matters. You’re smiling face is not there to greet customers and tell them to “have a nice day” on the way out, but there are ways that you can ensure that your customers feel important. You can ensure that their experience is special, giving you a loyal customer base and viewers who truly enjoy their shopping experience on your website.

CustomerFirst

Means of Contact

One of the best ways to instill excellent customer service when selling products online is to have several means of contact that your customers have access to. Make it easy for them to voice their opinion.

  •  Include a section for customer comments or reviews at the bottom of each product description. Give them a place to tell others about their experience. When customers shop in a brick and mortar shop, they can talk to fellow customers when they’re deliberating over whether or not to buy a product. This section gives them the illusion of doing this.
  •  Respond to negative comments with positive feedback. There’s a good chance that your customers will remember you even more if they voice a problem and you fix it promptly and satisfactorily. It provides a way to show off your professionalism and give anyone reading the comments the impression that you care deeply about your customers’ experiences.
  •  Utilize social media by reaching out to customers with your posts. Ask them questions about their experiences and ask for input about changes and new products that you plan to introduce.
  •  Provide the option for customers to sign up for an e-mail list. You can send out coupons and special offers for this special group, making them feel like VIP customers for being loyal to your site.
  •  Give incentives during holidays and other special occasions. You can run a contest or poll that gives customers the chance to win a prize. You’ll get feedback from them in the form of their entries and they’ll get the excitement of possibly winning something that they want from your catalog.

 

Take Complaints Seriously

When you’re selling products online, you’re bound to get some complaints. It’s the same in every business whether it’s ecommerce or not. The key is not just to take each complaint in stride, but to address them all professionally. Most of the time, these customers simply want to be acknowledged. They don’t only want their problem fixed, but they also want to know that you see that there was a problem and you’re sorry that their experience was less than desirable.

  •  Apologize to the customer. Don’t take their complaint personally and apologize first thing in your response to them. Don’t grovel or tell them that you’re sorry over and over because this makes them feel like they should get more than a fix to the problem than you’re able to give.
  •  Give an explanation. It is important that this explanation does not come off as an excuse. The customer likely wants to know why their experience was sullied and that’s what the explanation is about.
  •  Fix the problem. Do whatever you can to ensure that their problem is fixed quickly. It is important to offer a solution for the problem faced by the customer. If they received a broken item, send them a new one. If they received the wrong color, send them the right color. Usually, the problem is simple and easily solved.
  •  Give an incentive for the customer to continue shopping on your website. If it is possible, give them some credit on your website or an extra gift item of low-cost. Let the customer know that they are important to you.

 

Please and Thank You

These really are magic words and ones that aren’t used as often as they should. One of largest issues with selling products online is that your customers may feel like their experience is impersonal. These two simple phrases can change that for your customers. When you have instructions about how to checkout or provide information necessary for payment and shipping, it is a good idea to start with a “please.” In many cases, customers won’t even expect it and seeing that word will put a smile on their face. When their shopping experience is over, always include a “thank you for shopping with us” on the final page of their order. If you send out a confirmation e-mail for their order, you should include it there as well.

Hope you gained from this,

Chase

Thinking Of Online Legal Services

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So are You thinking of Using an Online Legal Service for a Legal Question you might have?

I once wrote an article about saving money by legally using your free employer’s services, but how do you know for sure if you can legally do this, and more importantly has the rules changed?  Maybe you should consider using an online legal service for a good answer to your questions?

How to Find Quality Online Legal Services

You’ve decided to create a legal document for yourself, your family or your business over the Internet. However, with the large number of websites providing online legal help, you may feel overwhelmed and confused on which services you should purchase. Finding quality online help is crucial, so this article outlines a few steps you should take to ensure that you receive quality online help and find the best online legal help website for you.

Find Out Which Services You Are Looking For

The first and most important step when looking for online legal help is to know exactly what you need. If there is a specific legal document you want to create, you can find it easily on many different sites. If you are not sure you need a legal document for your personal, family or business situation, or if you don’t really know where to start, you should consider talking with a lawyer first before relying on online legal help. Keep in mind that criminal cases or complex family legal matters will almost always require you to consult with a ‘brick and mortar’ attorney’s office, no matter what you may read online.

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Look for Services that Offer Real Lawyers

The best way to weed out fraudulent or poor quality online legal help websites is to only look for sites that have real attorneys you can talk with. Look for a directory that will point you to local professionals you can consult with if you have specific questions or concerns. A great way to find out if the services you are looking at have real attorneys or not is to go through the disclaimer. If the professionals displayed on the site aren’t attorneys, this should be somehow indicated.

Ask for Personal Referrals

You probably aren’t the only person who had to deal with creating a legal document or have questions answered by a lawyers. Chances are your relatives, friends or acquaintances probably used an online legal help website in the recent past. According to nolo.com, asking your family and/or friends for recommendations can be a great way to find out what websites are worth looking into and which ones to avoid at all costs.

Read the Fine Print

Yes, reading fine print may seem like a waste of time and (may) be boring. However, it is essential that you do so before your purchase services from an online legal help website. As mentioned above, there are very important facts about the website in the fine print that you may not see anywhere else in the site. For example, the legal credentials of the website, fees, prices, subscription requirements and other details about the services offered may only be mentioned in the ‘terms and agreements’ or ‘disclaimer’ paragraph. Always rely on the information contained in these sections to make a decision rather than on the site’s main page or marketing offers, which may not be 100% truthful.

Consult Online Reviews

If you relatives and friends have never dealt with online legal advice, you may not know where to find reviews and ratings about the online legal help websites you are looking at. There are many websites specializing in comparing and reviewing online legal services. There are also blog posts, public forums and customer’s sites that offer testimonial and more detailed comments about specific websites. As long as you look at more than one online resource, you will likely be able to obtain a good idea of whether a website is worth investing time and money into. According to nextadvisor.com, legal online help site that truthfully compares its own performance to competitors usually feels more credible than a site who claims to be the #1 legal help site with no numbers or reviews to back it up.

Therefore, keeping a watch out for such kind of information can be really helpful as this will help you select the best legal online help site for you, your family and/or your business and thereby avoid any potential below the par services when you are out seeking online legal help. One great example of such a site happens to be Legalzoom, which allows potential clients like yourself to check out how Legalzoom’s services fare versus other legal services out there on the internet.

When looking for online legal help services, make sure that you can receive legal services that are in accordance with your local and/or state’s laws. If you are not careful, you may end up purchasing legal services that deal with laws in another state than the one you live in! Make sure that the professionals that answer legal questions online are from your area. This could be easy to verify by navigating through the website, as most of them should ask for your zip code or your state of residence. You can also find online directories that will help direct you to legal websites and lawyers in your area.

In today’s society, a online legal service seems to be a very viable and value added service to me?

What do you think?

Chase

Checking Out Southwest Airlines Rapid Rewards Program

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I’m flying out on a business trip soon, and I heard about the following information which I believe is pretty interesting.

jet landing

flying

 

Southwest Airlines works together with Chase Bank to provide loyal customers with the Rapid Rewards credit card program. These cards are available for both regular and business travelers who frequently use Southwest Airlines to get to where they need to go. They will receive preferential treatment at the airport as well as gain access to great deals on hotels, car rentals and events only available to Rapid Rewards members. Points can be redeemed for flights, hotels, cruises and even gift cards.

The Rapid Rewards Plus Card gives cardholders 25,000 award points when they spend $1,000 in the first three months of opening an account. Cardholders will receive two points per dollar spent on purchases made through Southwest Airlines or AirTran Airways as well as any purchases they make with Rapid Rewards partners for hotels and car rentals. They will also receive 3,000 bonus points on their cardholder anniversary. The card has an annual fee of $69 that is applied to the cardholder’s first billing statement.

The Rapid Rewards Premier Card is a top tier credit card with options for both business and leisure travelers. While the standard bonus award is the same as that offered to Plus card holders, Premier card members have access to more benefits that have a better rate of return on their expenditures. Cardholders will receive 6,000 awards points every year for their cardholder anniversary. There are no foreign transaction fees for purchases made abroad using the card. In addition, Premier cardholders are allowed to earn qualifying points that boost them towards A-list status. Plus card holders do not have this privilege. There are no blackout dates for Premier card holders who want to redeem their miles and get on a flight. The card has an annual fee of $99, which is applied to the first billing statement.

Some people may be able to apply for and receive a great Southwest credit card offer if they meet certain criteria. Travelers who carry little to no debt and have an excellent credit score will definitely benefit from the perks offered to Rapid Rewards program members. In some instances, travelers may want the perks that opening a Rapid Rewards card offers without the long-term responsibility of owning a credit card linked to the airline. For example, the opening offers provided by the Rapid Rewards Premier card give the user the ability to earn up to 50,000 bonus airline miles when they spend $2,000 on the card within the first three months of receiving it. This is a special limited offer that happens on rare occasions. Award points equaling 50,000 amount to over $700 worth of airfare, which is an incredible deal if one can take advantage of it. However, what should they do if they do not want to open another credit card account?

One approach that some people take is to apply for a credit card, be approved for it, and then close the account after the initial rewards have been collected. This technique is often used by consumers with good credit scores, no existing debt obligations and solid proof of adequate income. It is sometimes referred to as “churning“. Cardholders get to reap the rewards without worrying about holding onto a credit card for a long period of time. Where Southwest Airlines is concerned, this can be a great way to get a free flight for the cardholder and a traveling companion. If they qualify for the current deal, then they will receive enough points to redeem a “Wanna Get Away” flight.

If you are considering a fly soon check out my step to prepare to fly article,

Here’s to a safe flight and getting rewarded in the process!

Scott

Boosting Your Income: How to Earn Money on the Side

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Boosting Your Income: How to Earn Money on the Side

It feels like our money never quite stretches far enough these days. With wages stagnating while inflation rises, it is getting harder and harder to meet our expected standard of living; and that’s before we start even considering taking levels of debt into account. Due to this, more and more people have now started trying to earn money on the side. From betting to arts and crafts to car boot sales, there are a number of ways that this can be done. Due to the technology involved in 21st century life, however, you can now earn money without even leaving the house. Here are three ways that you can boost your income all from the comfort of your own home.

Start Your Very Own eBay/ Amazon Business

Online businesses are now all the rage and, with sites like eBay growing daily, it is no wonder that hundreds of thousands of people are flocking there in an attempt to make a quick buck. The truth with sites like eBay and Amazon is that if you have the right stock at the right price you’ll always sell because the volume of traffic is so high. Plus, what’s more, it’s cheap and simple as well, and all you’ll need is an eBay seller’s account. Admittedly, you may have to leave the house to post your items, but that’s a small price to pay.

 

Get Rid of Those Old CDs and DVDs

You’d be amazed at how much money you have in boxes up in the attic. Although most CDs and DVDs aren’t worth a lot, there’s always the odd limited edition gem mixed in there and, if there’s something that’s almost brand new, it’ll almost certainly be worth enough for it to be worth your while selling it.

If you’ve got a job lot to get rid of then you can make a quick buck fairly easily. Of course, selling all these items takes time, but it is well worth the effort in the end. Compare and contrast a number of online sites that offer to take these items and that way, you know you’re guaranteed to get the best price. All you have to do is scan the barcode of the items on your phone for an instant valuation, what could be simpler than that?

Start Trading on the Side

If you’re not interested in getting your hands dirty, then online Forex trading may be for you. Once again, this is an incredibly cheap option, and all you’ll need to get started is an ECN account. Trading currencies online is quite technical, and is only advised if you’re already quite studious and brainy. In addition to this, it is also the highest risk of all the options, and there’s a potential to lose money as well as earn money. Incredibly lucrative if done well, Forex trading is practiced all over the world, but you’ll need to put the research in to earn some money.

Using such techniques described above could help you increase your income class as I have done with my personal finance pyramid.  While it’s not easy to move to each level once you get higher up in the pyramid, extra income definitely will move you more quickly on the lower levels!

So, there you have it, three ways you can earn money without leaving your home. What’s stopping you?

Scott